Lighter Solution,

Same Expert Support

With TouchCare Lite, your employees still get expert help navigating their medical, dental, and vision benefits—without the price tag of full-service extras. It’s streamlined, secure, and designed to deliver just what your workforce needs, when they need it.

TouchCare Lite, built for groups with 500+ lives, offers the same trusted services members rely on—like billing help, provider searches, and benefits guidance. It’s a streamlined, essentials-only version of TouchCare, delivering support without the added cost of an account manager or ongoing member engagement.

Big Impact. Lite Package.

Wondering What’s Different with Lite?

TouchCare Lite keeps all the core features employees use most, like benefits navigation, billing support, provider searches, and cost transparency. It’s the same trusted concierge experience, stripped down to essentials.

What’s not included? Account management, proactive member outreach, premium service enhancements, and on-demand reporting. For employers looking to streamline their offering while keeping meaningful support in place, Lite delivers exactly what matters.

Who is eligible for TouchCare Lite?

TouchCare Lite is available to employer groups with 500 or more employees.

What services do members get with TouchCare Lite?

Members will continue to receive the same core services they know and trust—including help with billing issues, provider searches, and benefits navigation. Support is available via the mobile app, web portal, and telephone.

How does TouchCare Lite differ from standard TouchCare?

TouchCare Lite offers a streamlined version of our service, designed to keep costs down while preserving the core member experience. Key differences include: 

• No proactive outreach or member marketing from TouchCare—HR teams are responsible for sharing materials internally. 
• No dedicated Account Manager assigned to the group. 
• Premium services are not included, such as Open Enrollment consultations, Leave of Absence support, file feeds, or buy-up options like teletherapy. 
• On-demand reporting is not available with this version.

Despite these differences, members still receive the same high-quality support from our team through the app, web portal, and phone.

Expert Guidance

Quick answers and guidance for core medical, dental, vision, and voluntary benefits.

Personalized Support

Private, 1:1 consultations for Medicare questions, benefits support, and prescription guidance.

Confidential Service

Private, third-party assistance—always secure, confidential, and fully HIPAA compliant.

Unlimited Access

Year-round support with unlimited access to our services for members and their dependents.

Is the member experience affected by the lack of an Account Manager?

No. Members will still receive high-quality support from our team and have full access to all core services. The experience remains consistent—just without the added layer of account management or engagement-drive member campaigns.

Lighter Solution,

Same Expert Support

With TouchCare Lite, your employees still get expert help navigating their medical, dental, and vision benefits—without the price tag of full-service extras. It’s streamlined, secure, and designed to deliver just what your workforce needs, when they need it.

Wondering What’s Different with Lite?

TouchCare Lite keeps all the core features employees use most, like benefits navigation, billing support, provider searches, and cost transparency. It’s the same trusted concierge experience, stripped down to essentials.

What’s not included? Account management, proactive member outreach, premium service enhancements, and on-demand reporting. For employers looking to streamline their offering while keeping meaningful support in place, Lite delivers exactly what matters.

Expert Guidance

Quick answers and guidance for core medical, dental, vision, and voluntary benefits.

Personalized Support

Private, 1:1 consultations for Medicare questions, benefits support, and prescription guidance.

Confidential Service

Private, third-party assistance—always secure, confidential, and fully HIPAA compliant.

Unlimited Access

Year-round support with unlimited access to our services for members and their dependents.