A healthier understanding
of healthcare.

At TouchCare, we pride ourselves on being a true healthcare concierge. Our distinctive services are designed to address the unique needs of our members and are based on real customer feedback.

HR

SERVICES

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Open Enrollment

A healthier understanding
of healthcare

Rooted in everything we do is our commitment to our members' best interests. 

Everyone's healthcare experience is different, so we offer a flexible solution. Our team works 1:1 with our members to address each unique challenge that they face.

When things get complicated (and they always do), we're here for you.

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RxCare

Benefits Refresher

CancerCare

CancerCare

COMING SOON

MaternityCare

COMING SOON

Benefits
Off-Boarding

COMING SOON

Medicare Assistance

ChildCare

TOUCHCARE PRODUCTS

TOUCHCARE SERVICES

Bill/Claim Review and Negotiation

Members send us their bills, tell us what they feel is wrong, ask questions- and we work on their behalf to fix any errors.  When our members are struggling to pay their medical bills, we work to negotiate on their behalf, or coordinate payment plan options with their provider’s billing department.

Provider Search

  • Quality Assurance:  Ensuring our members are partnering with highest quality providers

  • Location:  Making sure we target convenient options for our members

  • Special Match Requests:  Researching based upon specific member needs, such as language requirements, gender preferences, etc

  • Availability and Accessibility:  The providers we recommend are responsive and accessible.

Appointment Scheduling

After we assist our members with their provider research, we will schedule appointments directly with the providers when our members provide their availability

Physician Transfer Assistance

When our members wish to transition to a new physician due to a network status change - or personal preference, we manage the administrative record transfer.

Procedure Preparation Assistance

Prior to any procedure, TouchCare offers a robust partnership that reduces stress, saves time, and eliminates confusion or administrative errors that are all too common when members experience a complex medical issue

Cost Transparency

We ensure that our members understand their health plans and know their out of pocket cost before they have a test or procedure.  We even provide a takeaway for our members to visualize that helps them make transparent and informed decisions.

Benefits Transparency

TouchCare members have the opportunity to schedule a confidential deep dive both during Open Enrollment, or anytime after they have made their annual elections, to review plans, ask detailed questions, and receive a full consultation with a licensed health assistant.

RxCare Consultations

We assist members to help them understand their pharmaceutical benefits and to help them determine the lowest cost options for all of their Rx needs.

Benefits Navigation

TouchCare assists with more than just medical insurance.  We also support your voluntary benefits.  When you need assistance with or need to understand your dental, vision, FSA, HSA, HRA - or any plan your employer offers, our team can assist.

CUSTOMER SATISFACTION

AVERAGE SAVINGS

MEMBER ENGAGEMENT

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