Leave is complex.
Managing it shouldn't be.
Bridge LOA by TouchCare works alongside your team to guide employees, align with stakeholders and reduce HR workload.
The Missing Link in Leave Management
Your leave process is already in place.
Employees, providers, carriers, TPAs, payroll teams, managers, and HR all play an important role in supporting leave. But when communication breaks down or responsibilities overlap, HR often becomes the default coordinator.
That's where Bridge LOA comes in.
We work alongside your existing leave partners to coordinate the employee experience, keep stakeholders aligned, and reduce the administrative burden on HR.
Think of us as the connection point between all the people, processes, and partners involved in leave.Your leave process is already in place.
Bridge LOA Closes the Gaps in Leave Management.
Leave laws continue to expand across federal, state, and local levels—adding complexity for employers. Bridge LOA provides the coordination that keeps everything connected and on track.
Your employees aren't navigating leave alone. Neither is your HR team.
Behind every Bridge LOA case is a dedicated TouchCare team built for exactly this. Health assistants, billing specialists, LOA specialists, client success managers, and executive oversight all coordinate on the member's behalf, keeping every case on track without adding to your team's load. Real people, real support, at every step.
What Our Clients Say About Bridge LOA
“Having Bridge LOA has been a game changer. It provides employees with a consistent point of contact and significantly reduces the need for HR to step in and manage day-to-day questions or escalations.”
MacMillan Learning
Let’s Work Together
No matter the volume, Bridge LOA helps keep everything clear, connected, and moving forward.
Simplifying Leave, Amplifying Care
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Better Coordination. Better Outcomes.
“The Bridge LOA team is wonderful! We’ve had fewer employee issues and HR has been able to turn their focus on other initiatives. TouchCare is your one-stop shop for LOA support as well as helping to navigate the intricacies of healthcare.”
Lufthansa Group
“Since implementing Bridge LOA there has been a significant reduction in the time HR needs to spend on managing leave. We’ve also seen fewer employee questions/escalations, better documentation, and more compliance.”
Allen Media Group
"I don't know what I would have done without Bridge LOA... Having someone I trusted to look after me and guide me in the right direction both before giving birth and ESPECIALLY after was incredibly invaluable.”
Compass
Bridge LOA clients see real results. Less time on leave management, fewer escalations, and employees who actually feel supported.
Leave is Costing You More Than You Realize
Leave administration is no longer just about forms, timelines, or eligibility. Today, it requires constant coordination across employees, providers, carriers, HR, payroll, and managers—often all at once.
For many mid-sized employers, that complexity adds up fast:
20-25 hours of HR time per leave case
Nearly one full-time HR employee dedicated to leave
2,000+ hours annually for a 1,000-employee organization
What is Bridge LOA?
Bridge LOA is a leave coordination solution that works alongside your HR team and existing leave partners to help employees navigate leave while reducing the administrative burden on HR. We coordinate communication, documentation, and support across the people and organizations involved in the leave process.
Frequently Asked Questions
Does Bridge LOA replace our leave administrator, carrier, or TPA?
No. Bridge LOA is designed to complement your existing leave resources. Carriers and TPAs continue to manage claims administration and leave approvals or denials, while Bridge LOA helps coordinate the employee experience, communication and support throughout the leave journey.
How is Bridge LOA different from traditional leave management solutions?
Many leave solutions focus on claims administration, eligibility determinations, and compliance processes. Bridge LOA focuses on coordination by helping employees, providers, carriers, payroll teams, managers, and HR stay aligned throughout the leave process.
How does Bridge LOA support HR teams?
Bridge LOA helps reduce the time HR spends coordinating leave by serving as a central point of communication, coordination, and support. Our team tracks each leave, provides regular status updates, follows up on documentation, helps manage employee questions, and coordinates communication across stakeholders.
This gives HR greater visibility into leave activity while allowing them to focus on strategic priorities. It also allows an organization to appropriately prepare when employees are returning to work following a leave.
How does Bridge LOA work with our existing processes?
Bridge LOA is designed to integrate into your existing leave program. We work alongside your current carriers, TPAs, HR workflows, payroll teams, managers, and providers to help create a more coordinated experience for everyone involved.
Bridge LOA Specialists can also proactively connect employees with TouchCare's Advocacy team for support with medical bills, claims issues, provider searches, prior authorizations, care coordination, and other healthcare-related needs that may arise during leave.
Does TouchCare's Advocacy solution continue to support employees while they are on leave?
Yes. Employees on leave continue to have access to TouchCare's advocacy and support system. Bridge LOA Specialists can proactively connect employees with our advocacy team for support with medical bills, claims issues, provider searches, care coordination, prior authorizations, and other healthcare-related needs throughout their leave.
By combining leave coordination with healthcare advocacy, TouchCare helps employees navigate complex healthcare situations while supporting a more connected, cost-conscious leave experience.
"There Has to Be Something Else": An HR Leader Gets His Time Back
Before Bridge LOA, every leave request meant dropping everything, day or night. Now, two years in, what stands out most isn't just the time back. It's the people. When an employee who'd used the service for a birth later returned with a critical illness diagnosis, she asked for the same TouchCare contact by name. That's when it clicked: the people managing their accounts actually care.
Testimonial: Sterling Espinosa, Benefits Manager, Macmillan Learning